Owens Community College
Associate of Computer Science
Robert Whitten
Director of Information Technology - Secure, Scalable, Resilient Infrastructure - Cybersecurity & Risk Management
Summary
IT director and founder with 20+ years across enterprise IT, cybersecurity, and software development. Director of Information Technology at American Interiors (office furniture ERP and manufacturing, 300+ employees) since 2017; founder of Daedalus Workbench, LLC, a SaaS software accelerator. CISSP. Background spans OS X, Windows security, VMware ESX, Linux system administration, Office 365, DNS, network security, and backup and recovery across multiple locations. Trained and mentored IT technicians and consultants; managed vendors and partners on performance and cost. Builds production software end to end.
Experience
Founder - Daedalus Workbench, LLC
- Design, build, and operate software-as-a-service products from architecture to deployment.
- Build: SaaS product development. Full-stack engineering, API design, infrastructure as code.
- Shape: product strategy, UX design, and brand systems. Ideas into roadmaps, roadmaps into shipped product.
- Run: operations, monitoring, and scaling. Production reliability, CI/CD pipelines, observability.
Director of Information Technology - American Interiors
- Oversee IT operations and infrastructure for a leading provider of innovative workspace solutions.
- Implemented and managed Office 365, DNS, network security, backup and recovery, and help desk support across multiple locations.
- Delivered data analytics and reporting for leadership: ERP data extracts, operational dashboards, and recurring business reports.
- Trained and mentored a 3-person team of IT technicians and consultants, sustaining 99.99% uptime across production systems and multiple locations.
- Collaborated with vendors and partners to optimize IT performance and costs.
- Deliver efficient, reliable, and secure IT services supporting company growth and customer satisfaction.
I.T. Consultant - E.S. Consulting
- Delivered IT consulting for small and mid-size business clients: systems setup, troubleshooting, and project work.
- Designed and managed backup systems for client data, including scheduling, retention, and restore verification.
- Led ERP migrations for client environments, including data conversion, system cutover, and user training.
- Deployed and administered VMware virtualization for client servers, consolidating hardware and simplifying recovery.
- Scoped, implemented, and handed off projects directly with client owners and managers.
I.T. Technician - FirstMedEMS
- Supported a high-resiliency network for emergency medical operations where downtime directly affected dispatch and patient care.
- Maintained support systems for staff across locations: help desk, hardware repair, accounts, and endpoint management.
- Deployed and supported VDI desktops, centralizing management and improving uptime for clinical and dispatch workstations.
Skills
Security
Cybersecurity, Information Security, Network Security, Cloud Security, Zero Trust, Identity & Access Management
Infrastructure
Cloud Computing, Cloud & Hybrid Infrastructure, Virtualization (VMware), Proxmox VE, VDI, Microsoft 365, Microsoft 365 Administration, Backup & Disaster Recovery
Data & ERP
Enterprise Resource Planning (ERP), Data Analytics, Data Analytics & Reporting, Business Intelligence (BI), Artificial Intelligence (AI)
Leadership & Ops
IT Service Management (ITIL), Vendor Management, Technical Leadership, Team Development, DevOps, CI/CD, Automation & Scripting
Education & Certifications
Penta Career Center
Certification, A+ Computer Technology
CISSP
Google AI Essentials
AI Fundamentals
CompTIA Network+
CompTIA A+
NOCTI
Organizations & Awards
OWASP
VMUG
Information Technology Concepts
P.C. Servicing and Troubleshooting